Last updated: November 2025
At Maison Haya, we want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review our policy below.
| Product Type | Return Eligibility | Condition for Return |
|---|---|---|
| Abayas | Within 7 days | Unworn, original tags, free from stains or alterations |
| Hijabs | Within 7 days | Unworn, in original packaging, no odor or makeup stains |
| Stallers | Within 7 days | Unworn, original packaging, tags intact |
| Custom Orders | Not eligible | Custom orders cannot be returned or exchanged |
Contact our customer service team via email with your order number and reason for return/exchange. We will provide instructions on how to send your item back.
If you have any questions about returns, refunds, or exchanges, please contact us:
Email: support@maisonhaya.store
Address: Office 23, Ground Floor, Boulevard, DHA, Rawalpindi, Pakistan