Refund & Return Policy
We do not generally do refunds. However, if any products are damaged or faulty, we may issue a refund at our discretion.Last updated: November 2025
At Maison Haya, we want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review our policy below.
1. Returns
- Items must be returned within 7 days of delivery.
- Products must be unused, in their original condition, and with all tags intact.
- Custom or personalized items are not eligible for returns.
2. Refunds
- Once your return is received and inspected, we will notify you of approval or rejection of your refund.
- Approved refunds will be processed to the original payment method within 7–10 business days.
- Shipping charges are non-refundable unless the return is due to a defective or incorrect item.
3. Exchanges
- Exchanges for a different size or color are allowed, subject to product availability.
- Exchanged items must meet the same condition rules as returns.
4. Return Conditions by Product Type
| Product Type | Return Eligibility | Condition for Return |
|---|---|---|
| Abayas | Within 7 days | Unworn, original tags, free from stains or alterations |
| Hijabs | Within 7 days | Unworn, in original packaging, no odor or makeup stains |
| Stallers | Within 7 days | Unworn, original packaging, tags intact |
| Custom Orders | Not eligible | Custom orders cannot be returned or exchanged |
5. How to Initiate a Return or Exchange
Contact our customer service team via email with your order number and reason for return/exchange. We will provide instructions on how to send your item back.
Contact Us
If you have any questions about returns, refunds, or exchanges, please contact us:
Email: support@maisonhaya.store
Address: Office 23, Ground Floor, Boulevard, DHA, Rawalpindi, Pakistan