Last updated: November 2025

Welcome to Maison Haya (“we”, “our”, or “us”). This Privacy Policy describes how we collect, use, and protect your personal information when you visit or make a purchase from maisonhaya.store.

1. About Us

Maison Haya is a Pakistan-based fashion brand offering abayas, hijabs, and stallers. Our goal is to provide modest fashion with premium quality fabrics and elegant designs for our customers across Pakistan and beyond.

2. Consent

By using our website or placing an order, you consent to this Privacy Policy and the collection, use, and disclosure of your information as described herein.

3. Information We Collect

• Personal details: Your name, email address, phone number, and shipping/billing address.
• Order information: Product selections, order history, and payment confirmation details (we do not store full card numbers).
• Technical data: Your IP address, browser type, device identifiers, pages visited, and time stamps collected through cookies and analytics tools.
• Customer service: Any communication you have with our support team through email, chat, or social media.

4. How We Use Your Information

• To process and fulfill orders, including shipping and returns.
• To improve our website, products, and customer service.
• To send you order updates and promotional messages (only if you’ve opted in).
• To detect and prevent fraud or unauthorized activity.
• To comply with legal requirements in Pakistan or other applicable jurisdictions.

5. Cookies & Analytics

We use cookies and analytics tools (such as Google Analytics) to monitor site traffic and improve user experience. You can disable cookies in your browser settings, but some site features may not function properly if you do so.

6. Sharing Your Information

We may share your data with trusted third-party partners who help us operate our business, such as:

• Payment processors (e.g., PayFast, Easypaisa, JazzCash, Stripe).
• Shipping and logistics providers.
• Email and SMS service providers for order updates.
• Analytics and advertising partners.

These third parties are required to handle your data securely and use it only for authorized purposes.

7. Data Security

We use appropriate technical and organizational security measures to protect your information. While we take all reasonable steps, no online system is 100% secure.

8. Your Rights

As a user, you have the right to:

• Access or request a copy of your personal data.
• Request corrections or deletion of your data (where legally permissible).
• Withdraw consent for marketing emails or messages.

To exercise these rights, please contact us using the information below.

9. Data Retention

We retain your data for as long as necessary to fulfill your orders, resolve disputes, or comply with legal obligations.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The latest version will always be available on this page.