Frequently Asked Questions (FAQ)
PLEASE READ THIS FAQ CAREFULLY🛍 Shopping & Ordering
Our abayas are crafted from premium fabrics such as chiffon, crepe, georgette, and satin — chosen for comfort in Pakistani climates and elegant drape.
We provide a detailed size chart for each item. For abayas: measure bust, waist, height. For hijabs & stallers: check length and width. Contact us for assistance if needed.
Yes — our hijabs are designed for comfort, durability, and ease of styling. We offer fabrics appropriate for daily, office, or formal wear.
📦 Delivery & Payment
Standard delivery is 3‑7 business days for most cities in Pakistan. For remote areas, expect a little extra time. You’ll receive tracking information once shipped.
We accept Easypaisa, JazzCash, PayFast, major credit/debit cards, and cash on delivery in select cities.
↩️ Returns & Exchanges
Yes — provided it’s within 7 days of delivery, unused, in original condition with all tags. Custom or personalized items cannot be exchanged.
Contact us within 7 days of receiving the item. If the product is damaged or incorrect, we’ll arrange for replacement or refund.
ℹ️ General Questions
Yes — elegant gift packaging is available at checkout for special occasions.
Feel free to email us at support@maisonhaya.store or visit our office at Office 23, Ground Floor, Boulevard, DHA, Rawalpindi, Pakistan.